FAQs

There are three steps to receiving your money: 1. authorizing; 2. batch settlement; 3. daily deposit.

Step 1 – Authorizing the transaction to verify that a credit card is active and within the approved spending limit:

• Retail and restaurant merchants swipe the credit card through a point-of-sale terminal (i.e., card is physically present).
• Mail order/telephone order merchants enter the credit card details provided by the customer via mail, telephone or fax (i.e., the card is not present).
• eCommerce merchants allow customers to provide their credit card details through your website or shopping cart (i.e., card is not present).
• In any of these environments, the credit card information is transmitted to the customer’s credit card issuing bank, which provides a valid authorization code upon approval, or a decline message.

Step 2 – Settling the transaction batch:

• The merchant’s point-of-sale terminal/software or payment gateway transmits transaction details in a batch at the close of the business day.
• The transaction batch is processed by the merchant processing bank, which directs the transactions to appropriate customers’ credit card issuing banks.
• The credit card issuing bank debits the cardholder’s account.

Step 3 – Receiving your daily deposit:

• Your merchant account is credited with the transaction batch total amount within 24-48 hours of settlement. This is deposited to your bank account on file with us. Transaction fees are debited on a monthly basis.

Most payment gateways provide an API (application program interface), which enables merchants to accept secure and reliable credit card payments quickly and easily through their website or certified third-party options that offer quick and secure integration methods.

Please consult your i3 Commerce Technology account manager for more information regarding our point-of-sale terminals, virtual terminals, payment gateways, or mobile processing options.

In most cases, merchant accounts are approved within two to three business days and merchants are able to accept credit cards within 2-3 weeks.

Whether you are building an eCommerce website, retail or restaurant business, or a mail order/telephone order business, you will want to open an i3 Commerce Technology merchant account, which enables you to accept payments for customer purchases.

Yes. Once you receive your credit card terminal a representative from i3 Commerce Technology will train you on how to use the terminal. In addition, we provide a toll-free customer service number you can call 24 hours a day, 7 days a week, so you can receive help at any time.

No, we can provide you with a basic shopping cart as a part of your payment gateway. However, merchants that have a large number of products may find it easier to use a third-party shopping cart. If you strictly process mail order and/or telephone order transactions, then you do not need a shopping cart.

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i3 Commerce Technology can assist you with setting up an eCommerce solution, including shopping carts and/or virtual terminals, to fit your specific business needs.

Typical funding schedules are 24 or 48 hours, depending on specific account agreements. Transaction batches need to be settled in order to receive funding.

Please fill out our contact us form.

Customer service representatives are available to serve you 24 hours a day, 7 days a week. Check our Support page for more details.

Obtain your three most recent merchant processing statements and call our Sales team at (800) 218-3683.

Visit our instructions and learn how to obtain a voice authorization on a customer's card.