i3 Commerce Technology Advisor Ensures Business Continuity

In our Merchant of the Month series, we highlight a few of the merchants who enjoy processing through i3 Commerce Technology so much, they want to share their experience with others.

This month, we spoke with Stacy Durr-Stainton, Technology Coordinator, at The Coffee Exchange of Pleasant Ridge.

Merchant: The Coffee Exchange of Pleasant Ridge

Industry: Café/Restaurant

Location: Cincinnati, Ohio

Customer Since: 2020

i3 Commerce Technology Payment Processing Advisor: Catie Wilson

Why Did You Choose to Work with i3 Commerce Technology?

“Our bank originally connected us with i3 Commerce Technology when we needed a handheld point-of-sale solution for our expanding business. i3 Commerce Technology Advisor, Catie Wilson, chose the Clover Flex which integrated with our existing system. When we ran into a snag with our new piece of equipment, Catie was the expert liaison between ourselves and Clover to ensure the issue was resolved quickly. Without Catie’s help, the issue would have impacted our business negatively and caused major headaches. She made sure that our current system remained fully functional while ensuring that our new device issues were resolved!”

What’s Your Favorite Part About Working with i3 Commerce Technology?

“I love Catie Wilson! She is so helpful when it comes to resolving issues and her customer services goes unmatched. Catie always answers my calls on the first ring! She has been very responsive in helping us with all our point-of-sale and credit card processing needs.”

Is Your Business Ready to Experience the i3 Commerce Technology Advantage?

Contact us online or call 1-800-621-8931.

Check out i3 Commerce Technology’ newsroom.