POS System Integration that Made Sense

In our Merchant of the Month series, we highlight a few of the merchants who enjoy processing through i3 Commerce Technology so much, they want to share their experience with others.

This month, we spoke with Matt Palkovic, General Manager of Birkenstock of San Diego Stores.

Merchant: Birkenstock of San Diego Stores

Industry: Retail

Location: San Diego, CA

Customer Since: 2018

i3 Commerce Technology Payment Processing Advisor: Ken Harwell

What Initially Drew You to i3 Commerce Technology?

“When we moved to a new POS system, RICS Software introduced us to their partner, i3 Commerce Technology who integrates with the RICS product. We sent i3 Commerce Technology our processing statements from our previous provider, and the quote came back with much lower rates – so it was an easy decision to make the switch to i3 Commerce Technology. i3 Commerce Technology Advisor, Ken Harwell, helped us through the entire transition – answering every question and providing top-notch service to ensure that the entire process went smoothly. We have six locations and were onboarding each one separately, so Ken helped come up with a plan to transition the stores. He made it easy for us.”

What’s Your Favorite Part About Working with i3 Commerce Technology?

“Honestly, my favorite part has been my relationship with Ken. He is always available to answer my questions and helps me find solutions. He takes the time to help me understand card acceptance and how to best utilize it to improve my business. Ken has helped me with hardware, software, and even digging into chargebacks to figure out how to best resolve the problems and prevent them in the future.”

Is Your Business Ready to Experience the i3 Commerce Technology Advantage?

Contact us online or call 1-800-621-8931.

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