Support
Answers You Need Now
When our merchants have questions, i3 Commerce Technology has answers. Here you'll find the support info and links you need most.
Merchant Help Desk
East Team
Monday – Friday:
8am to 5pm (EST)
Merchant Help Desk
West Team
Monday – Friday:
8:30am to 5:30pm (PST)
Merchant Help Desk
After-Hours Processing Help
Have your merchant ID # handy and reference the Help Desk below.
Processing Help
Processing questions? Locate your merchant ID, then follow this handy chart.
Merchant ID - 52 or 1-9
If you have a merchant ID starting with 52 or 1-9, use the support information below:
24/7 Merchant Help Desk:
Monday-Friday:
8am - 5pm (EST)
Phone: 800-621-8931
After Hours: 800-683-2289
Voice Authorization:
Online Merchant Account Access:
PCI Validation:
Phone: 833-534-8422
PCI Portal
Chargeback Portal Response Center:
Merchant ID - 543, 555, 393
If you have a merchant ID starting with 543, 555, or 393, use the support information below:
24/7 Merchant Help Desk:
Monday-Friday:
8am - 5pm (EST)
Phone: 800-621-8931
After Hours: 800-654-9256
Voice Authorization:
Online Merchant Account Access:
PCI Validation:
Phone: 800-571-3928
PCI Portal
Chargeback Response Center:
Phone: 800-654-9256
• Option 1 THEN Option 3
Merchant ID - 434, 516, 708
If you have a merchant ID starting with 434, 516, or 708, use the support information below:
24/7 Merchant Help Desk:
Monday-Friday:
8am - 5pm (EST)
Phone: 800-218-3683
After Hours: 800-228-0210
Voice Authorization:
VI/MC/DI:
- MID 708: 800-645-9120
- MID 434: 800-896-7161
- MID 516: 800-228-1122
AMEX (all MIDs):
Phone: 800-528-2121
Voice Authorization Instructions
Online Merchant Account Access:
PCI Validation:
Phone: 844-218-5392
PCI Portal
Chargeback Response Center:
Merchant ID - 7641
If you have a merchant ID starting with 7641, use the support information below:
24/7 Merchant Help Desk:
Monday-Friday:
8:30am - 5:30pm (PST)
Phone: 805-962-6114 x 3
After Hours: 800-552-8227
* After Hours only for TSYS Tech support and using a terminal
Voice Authorization:
Online Merchant Account Access:
mReports
Contact Us to Set Up Account Access
PCI Validation:
Phone: 844-218-5392
PCI Portal
Chargeback Response Center:
Phone: 866-637-5467
Submit documentation online
OR submit documentation via fax to: 706-644-5210
Gateway Help
Identify your gateway, and call for support.
PCI Compliance
Answers to your FAQs about security standards and merchant compliance.
Chargebacks
Tips to help minimize chargebacks and fraud.
More FAQs
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